10DLC Privacy Policy and User Agreement

Effective Date: 8/20/2025
Last Updated: 8/20/2025

1. Overview

This Privacy Policy and User Agreement ("Agreement") explains how [Your Company Name] ("Company", "we", "our", or "us") collects, uses, stores, and protects personal information provided by users ("you" or "your") in connection with our 10DLC messaging services.

By using our 10DLC SMS/MMS messaging services, you consent to the practices described in this Agreement. If you do not agree, please do not use the service.

2. What Is 10DLC?

10DLC (10-Digit Long Code) is a messaging solution approved by mobile carriers in the United States for businesses to send A2P (Application-to-Person) SMS/MMS messages. It is intended to provide improved deliverability, throughput, and compliance with industry regulations.

3. Information We Collect

We may collect the following types of information when you opt into our messaging services:

Personal Information: Name, mobile number, email address (if applicable).
Message Content: Information you send or receive via SMS/MMS.
Consent Data: Timestamp and record of your opt-in/opt-out.
Usage Data: Delivery receipts, engagement (e.g., click-throughs), message logs.

We do not sell or rent your personal information.

4. How We Use Your Information

We use your information to:

Deliver SMS/MMS messages as requested or agreed upon.
Confirm opt-in or opt-out status.
Provide customer support and manage account preferences.
Ensure compliance with carrier and legal requirements.
Monitor and prevent fraud, abuse, or security threats.

5. Opt-In and Opt-Out Policy

Opt-In

You must provide express consent before receiving messages. Consent may be collected through:

Website form submissions
SMS keyword opt-in (e.g., texting "JOIN" to a number)
Verbal or written agreement (as applicable)

Opt-Out

You can stop receiving messages at any time by replying:

"STOP" to opt out
"HELP" for assistance

Message and data rates may apply. Message frequency may vary.

6. Data Sharing and Disclosure

We do not share your personal information with third parties except in the following cases:

To service providers assisting with messaging operations (e.g., Twilio, Bandwidth).
To comply with legal obligations or enforce our rights.
With mobile carriers or regulators for compliance purposes.

7. Data Retention and Security

We retain your information only as long as necessary to fulfill messaging purposes and comply with legal requirements. We implement reasonable physical, technical, and administrative safeguards to protect your data.

8. User Responsibilities

By using our messaging service, you agree:

To provide accurate and truthful information.
That you are the owner or authorized user of the mobile number provided.
Not to use the service for illegal, abusive, or fraudulent purposes.

Misuse may result in suspension or termination of access.

9. Changes to This Policy

We reserve the right to update this Agreement at any time. Changes will be posted with a revised "Last Updated" date. Your continued use of the service constitutes acceptance of the revised terms.

10. Contact Us

If you have any questions or concerns, contact us at:

Daniel Appel DDS INC
Email: infoappeldds@gmail.com
Phone: (530) 533 - 7545
Website: www.orovilledentistry.com

11. Acknowledgment

By using our 10DLC messaging services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and User Agreement.